In India, we say that customer is god. There is both a logic as well an inexplicable truth behind this fact in a way that when a customer gets satisfied, he is sure to remember your name once again and this makes you a step ahead from others in the field of service providing and true is when they say that the manufacturer who does not care about his or her customers is just mistakenly earning his bread and instead he should not deserve even a place in the market. Customer satisfaction is important in many ways and some of those ways have been explained by us here. (Why Customer Satisfaction Is Important)
Why Customer Satisfaction Is Important
1. Once Left Happy, Sure To Come Again:-
Once left happy, the customer is sure to make visits once again as the customer is never hungry for the stuff, but for respect as the stuff can be purchased from anywhere but where he or she gets respect besides the quality stuff, the customer is sure to make more visits. (Why Customer Satisfaction Is Important)
2. Though the Customer Has Left, but He Is Sure To Remind Others about Your Service:-
Daily we make lots of indirect marketing. Suppose you bought a fair and lovely tube from the market that made you really fair, you are sure to recommend it to three to four more friends. Same is the case with any shopping hub or other such service portal. Once the customer gets satisfied with you, they are sure to recommend others to make a visit at your place once as you provide a better customer service.
3. It Acts Like An Indirect Marketing Where You Don’t Even Have To Make Investments:-
When you go for making marketing for your firm, they charge a lots of bucks from you to get that job made for the generation of postures, pamphlets, television based advertisements etc. In case you provide better customer satisfaction, it acts as a kind of indirect marketing and the customers themselves recommend others to try your service rather than to visit the other service providers. (Why Customer Satisfaction Is Important)
4. Even You Feel Happy When The Customer Leaves Happy:-
It is my personal experience that when a customer leaves your firm with a heavy heart, he or she is sure to bring sadness on your face as well, but when the customer leaves your place in a happy mood, even you are likely to get happy in such cases and thus it is advised that you take care of customer satisfaction for your own satisfaction.
5. Customer Satisfaction Is a Key to Your Promotion:-
Customer satisfaction is also a key to your promotion. The more people prefer your services, the better the flow of capital is likely to increase in your hands and as the more capital gets generated, even you will feel a kind of promotion of your business and it would expand even more than earlier. You become a kind of brand with its name enough for customers when you take care of customer satisfaction and hence it is equally important as your quality of products. (Why Customer Satisfaction Is Important)